I understand how important it is for your mobile app to function smoothly especially when it comes to adding tax rates to your invoices and receipts, Milton. I'll help you troubleshoot this so you can get back on track.
QuickBooks mobile app issues, like not being able to select tax rates, can sometimes be caused by cached app data or using an outdated version of the app. These troubleshooting steps help clear any temporary issues and refresh the app.
Here's how:
For Android users:
- Go to the Home menu or tap the three dots in the upper right corner.
- Tap Settings, then choose Refresh Data.
- Tap Yes to confirm.
If the issue persists, I recommend uninstalling and reinstalling the QuickBooks app. Doing so ensures you have the latest version installed.
As another option, you can use your mobile device’s web browser to access QuickBooks Online.
Please don’t hesitate to reach out to our team for further assistance.
