Hi accounts549,
Thank you for reaching out to us. We had reports about this from users with invoices dated February 28. The workaround was to toggle the invoice date to March 1 and then back to February 28, and the 8% SR rate should become available. What's the date of your invoice?
The record shows this issue was already closed/resolved, so let's have some steps to see if you're just experiencing some browser issues. We can start by signing in to your QBO company using a private window. This step will disable the extensions and stops the cache from saving your search history.
- Google Chrome: Ctrl + Shift + N.
- Safari: Command + Shift + N.
- MS Edge and Firefox: Ctrl + Shift + P.
If private browsing lets you see the 8% SR rate, you can clear your browser's cache. If not, please use a different browser to see if this only happens to the one you are using.
On the other hand, we have some references for QBO International accounts should you need one in the future.
Let me know how the steps work for you. Have a good one!
