I appreciate you reaching out and sharing what you’re experiencing with receipts not loading.
I see that @jasonandkarina has already tried a few methods. For you, @mykolatroian, kindly specify what device you're using. Are you on a computer's web browser or the QuickBooks mobile app? This will help us pinpoint the issue.
The issue you're both experiencing is often caused by old data stored in your browser or app. In the meantime, we can perform a troubleshooting step to help resolve the error message you've encountered.
If you’re using a computer browser, we can start by logging out and logging back into your account. I also recommend logging in and opening your receipts using a different supported browser, such as Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari.
If you’re using the QuickBooks mobile application, follow these steps based on your device:
For iOS:
- Go to Settings, then select General.
- Tap on iPhone Storage, and choose the QuickBooks Online app.
- Select Offload App.
- This action will free up storage space without removing the app's documents and data.
For Android:
- Go to Menu, then select More Options.
- Tap on Settings, then choose Refresh Data.
- Tap YES to confirm.
If following the steps above and the issue persists, I recommend reaching out to our Live Support team to investigate why the receipts are not loading. They can determine the underlying cause of the issue and can provide an accurate solution.
Please don't hesitate to get in touch if you have any other queries. We are available 24/7 to assist you further.
