Let’s get this sorted out for you, John.
QuickBooks Online offers authentication options, such as Face ID or fingerprint recognition, which can enhance security by using passkeys for signing into your account. This feature is only required during sign-in.
If you are being prompted for biometric authentication every time you upload a receipt, it could be related to your device settings. Please check your phone’s settings to see if there are specific biometric requirements for certain apps or tasks. For further guidance, you can also check with your device manufacturer’s support team.
If you've checked your device settings and confirmed that they’re not causing the biometric prompts, I recommend contacting our live support team for further assistance. They can guide you in disabling biometric authentication if needed.
You can revisit this thread if you have follow-up questions.
