Hi there, Prettygirls5. Thank you for bringing this to our attention.
First, we want to know more about the issue. Have you noticed any specific error message when trying to email the statements, or does your QuickBooks freeze or behave unusually during the process? Providing this information helps us determine if a technical issue is causing this problem.
Next, we recommend checking your internet connection as a stable connection is essential for successfully transmitting email statements and ensuring that the email domain of your customer's account is correct.
If everything looks good on your end, let's test sending email statements using another sample company file. If that works, we recommend updating your QBDT to the latest release, as it resolves minor program issues. However, if you still can't send an email statement after updating, we suggest running the Tool Hub.
Feel free to share any details in the comments below.
