Hey there, Ran4.
Thanks for reaching out to the Community for support. I want to ensure you receive the assistance you need. With that being said, I recommend reaching out to the support team outside of the Community as we may need more information on your part. Additionally, they have the appropriate tools to initiate screenshare session and guide you in the right direction. You can reach them by following one of these steps:
Schedule a Callback: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback.
If you have any other questions, feel free to reach back out.
