Hi there, Ramya. You can perform browser troubleshooting steps to help you resolve this issue, as it may be related to your browser.
Start by refreshing your web browser to ensure you’re viewing the latest information. Also, log out of QuickBooks and log back in to reset your session with the server. After doing this, please try to edit the account number in the Chart of Accounts again.
If the issue persists after refreshing, I suggest accessing your account using a private or incognito browser window. This can help clear cached data and avoid issues caused by conflicting browser extensions that may interfere with QuickBooks.
Here are the keyboard shortcuts to open private/incognito mode on your browser:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
Alternatively, you can switch to a supported browser to ensure full compatibility with QuickBooks and uninterrupted functionality.
If you have any other concerns, please feel free to click Reply.
