Does anyone else’s app crash 50% of the time they’re tracking driving mileage?

I understand how important it is for you to successfully track your driving mileage on your QuickBooks Online (QBO) Mobile app, peskybuggers. I want to make sure this issue is resolved promptly for you.

For most general issues with the QBO Mobile app, clearing the app's cache can help resolve them. By clearing the cache, you can remove historical data and access QuickBooks with a clean state.

You can start by refreshing your data in the QBO Mobile app to ensure you have the latest available information and resolve any unexpected behavior.

Here’s how to refresh the data:

For iOS Devices:

1. Go to Settings and then tap General.
2. Click iPhone Storage and locate the QBO app.
3. Select Offload App.

This process frees up storage space without deleting your app’s data and documents.

For Android Devices:

1. Open the Menu ☰, then tap More Options ⋮.
2. Select Settings and then choose Refresh Data.
3. Tap YES to confirm.

If the issue persists, try uninstalling and reinstalling the QBO mobile app. To make sure you reinstall the correct version of the app, use the following links:

• Android Devices: https://play.google.com/store/apps/details?id=com.intuit.quickbooks
• iOS Devices: https://apps.apple.com/ca/app/quickbooks-business-accounting/id584606479

And if the problem still continues, you can log in again to your QBO account using a supported web browser with the same username and password. This will allow you to manage your business until the mobile app problem is resolved.

Please let us know in the comments section if you have any other questions or concerns about QuickBooks. Feel free to return to this forum anytime. We’re always here to help!