We are getting Access Violation message at least once or twice a day, then Profile freezes. We have to forcefully close and lose unsaved file. Anybody has solution to this. Thanks in advance
It happens to us sometimes and we lose all posted data of file we are working on then need to start from scratch for that file. It happens more often to workstation computer than main database one.
@sunny when you say it happens more frquently on workstation computers, is this a Full install of Profile on the workstation or is this a workstation install?
Thank you for letting us know. During tax season, this happened on daily bases on all computers but different time of the day. we lost file we were working on during our busy tax season due to this and had to fill those returns again and also lost info. about Efiled accepeted etc. as it was yet not saved. We are still trying to figure out status of few of these files.
The issue of access violation was resolved with the 2024.4.7 update on may 8th. If you still have this issue, please call the support line. 1-800-452-9970.
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