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erenton
Level 1

Why can't I ask a question in chat?

 
1 Comment 1
JonpriL
Moderator

Why can't I ask a question in chat?

Hello @erenton,

 

Let's perform some browser troubleshooting steps so you can contact our customer care via the Chat support. But first, can you share a little bit of information about your concern? Any details from you can help me provide the assistance you need while you're in the Community.

 

Nevertheless, let's start by logging in to your account via incognito or private window of your browser so we can check if this is related to your current browser or not. To do so:

  • Google Chrome: press Ctrl Shift N
  • Mozilla Firefox: press Ctrl Shift P
  • Internet Explorer: press Ctrl Shift P
  • Safari: press Command Shift N

Once you can successfully access your account get in touch with our dedicated support, you can clear your regular browser's cache so you can start browsing from scratch. However, if the issue persists, you pull up your company using our other supported browsers.

 

Lastly, I've also included our Help Articles hub for reference in case you need some easy steps for your How do I tasks in the future.

 

If there's anything else that I can help you with, please let me know in the comment section down below. I'm always around happy to help.