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braimack
Level 1

The system has reset & wont work

It’s like it’s day one of using it with no data to show & wont allow me to contact us?

1 Comment 1
Nicole_N
QuickBooks Team

The system has reset & wont work

It’s understandably concerning when QuickBooks Online (QBO) isn’t working as expected, Braimackk. Let’s look into possible reasons and steps you can take to resolve this issue.

 

QuickBooks will not function properly for several reasons, including:

 

  • Corrupted cookies or accumulated cache may impact your QBO experience, preventing it from displaying data or performing as expected.
  • If your QuickBooks subscription has expired or payments are pending, your account may get restricted or temporarily deactivated.
  • If you have not logged into your QBO account for an extended period, Intuit will archive or deactivate your account.

 

To rectify this, log out and log back into your QBO account. Sometimes, refreshing your page can resolve minor issues. Then, switch to a different supported web browser to eliminate browser-specific bugs.

 

Alternatively, open your QBO in incognito mode or private browsing mode to bypass cache or cookie-related issues.

 

If the issue persists, verify that your QuickBooks subscription is active by contacting our Phone Support team. They are equipped to investigate further and provide a resolution.

 

You can reach out to them through this link: What can we help you with?

 

Please leave a comment below if you have any questions or concerns. We would be happy to provide further assistance.