It's good to have you again in the QuickBooks Community forum, redheart. Let's work together to ensure you can use the Search feature again without disruptions.
Start by performing basic troubleshooting steps to determine if this is a browser-related issue. The browser's cache saves files to allow websites to load faster on subsequent visits, but it can become outdated over time, causing problems with accessing websites. Open your QuickBooks Online (QBO) account in an incognito window to prevent the browser history from being saved.
Use the following keyboard shortcuts, specific to your browser type:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + N
- Safari: Command + Shift + N
If the private browsing session works, clear the browser's cache so the system can restart. This task is also possible in other supported, up-to-date browsers. Clearing the cache will reboot the system, allowing you to work with a clean slate.
However, if the issue persists after following the suggested troubleshooting procedures, I recommend contacting our live support team for further assistance. They have the resources to address this matter thoroughly.
Finally, I'll add these articles you can visit to learn more about using keyboard shortcuts for faster navigation and managing financial information:
For further concerns about managing the Search function or other shortcut functionalities, feel free to tag me in a comment below. I'll be here to ensure you have all the help you need.
