Hi,
We run a number of delivery vans with ipads running the mobile QB App. Last week one of our drivers reported a problem printing to his mobile printer.
The internet connection was fine, printing via other apps was also ok.
While troubleshooting we realised that the Preview function also no longer worked, but fortunately this was only one ipad with the mobile app.
Today all our other users started reporting the same problem and i now have the same issue on my iphone.
If you try and print or Preview an invoice you just see a blank screen. My Pixel 7 is still able to print.
Since printing and previewing both use a pdf version of the invoice, I'm guessing it's the link between Adobe & QB that's the problem. I did install and delete Adobe Acrobat to see if that would make a difference but it didn't.
I chatted with support yesterday and they eventually said it was a known issue.
I'm posting this in the community to let others know. It's a major issue for us as many of our customer require a hardcopy invoice for our deliveries.
The workaround is to use QB inside Safari, but using the web app on the ipad is quite clunky.
Currently there is no timeframe for a resolution. It's somewhat ironic that QB are currently advertising on the local radio telling people to try QBO as they have improved...
