I know how important it is for a small business owner to avoid unnecessary costs, Connor.
You mentioned it's continuing to bill your account. If the subscription is still active, follow the steps in this article to stop the monthly payments: Cancel your QuickBooks Self-Employed subscription.
For any refund concerns, especially for charges from previous years, it's best to speak directly with our live support agents. They can review your account, verify the charges, and determine if a refund can be processed.
Here's how:
- Go to this link: https://quickbooks.intuit.com/learn-support/en-au/contact.
- Choose QuickBooks Self-Employed and provide a short description of your billing concerns.
- Click Continue.
- Make sure all contact details are correct, then click Get a chat.
You can reach out to us again if you need anything else.
