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propotsinternational
Level 1

Using QB Online and they just changed the invoice layout. I've lost the field to add shipping and can't figure out how to get it back. Suggestions?

 
1 Comment 1
ChristineJoieR
QuickBooks Team

Using QB Online and they just changed the invoice layout. I've lost the field to add shipping and can't figure out how to get it back. Suggestions?

Hello there, Propotsinternational. Let's make sure to get those shipping fields back to the new invoice layout.

 

Since you are using the recent invoice layout in QBO, which caused the Shipping field to disappear, we can enable the option under Accounts and Settings.

 

Here's how:

 

  1. Go to the Gear icon in QuickBooks Online.
  2. Select Account and Settings under Company.
  3. Navigate to the Sales section.
  4. Look for Shipping under the Sales form content section and ensure it's turned ON.
  5. Save your changes and try creating a new invoice to see if the shipping field appears.

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Feel free to reach out if you have any other sales-related concerns or additional questions about the product. We will respond to assist you as best as we can.