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mjooste
Level 1
posted
‎February 09, 2023 11:57 AM
last updated ‎February 08, 2023 4:57 PM

I am trying to catergorise a bank transaction but cannot change the gst, my gst option does not open up it has a * next to it, what must i do

GST*
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1 Comment 1
IntuitAika
Intuit
Intuit
‎February 09, 2023 12:38 PM

I am trying to catergorise a bank transaction but cannot change the gst, my gst option does not open up it has a * next to it, what must i do

Hi mjooste,

 

Thanks for posting in the Community! Let's do some browser troubleshooting for you to be able to assign a GST when categorising a bank transaction. Sometimes too much cache accumulated in a browser might cause unexpected behavior with the product.

 

To start, access your account in a private window. This mode doesn't save any web searches and login details on your device. Here's the keyboard shortcut keys depending on the browser you're using:

 

  • Google Chrome: press Ctrl + Shift + N 
  • Firefox: press Ctrl + Shift + P
  • Safari: press Control + Option + P

 

If you're able to select GST again in the drop-down list, go back to your regular browser and clear its cache. Or else, try using a different supported browser. It could be a temporary issue with QuickBooks and the current browser that you use.

 

Feel free to drop a comment below if you need further assistance. I'm here to help. Have a great day! 

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