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lopresti
Level 1
posted
‎August 06, 2024 01:38 PM
last updated ‎August 05, 2024 8:38 PM

Not able to record payment on gst window getting "Invalid Date"

when trying to record a payment on gst window I am getting invalid date" message.  Date is correct and then loose the window and get an error 5
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1 Comment 1
RCV
QuickBooks Team
QuickBooks Team
‎August 06, 2024 03:43 PM

Not able to record payment on gst window getting "Invalid Date"

We appreciate you for bringing this one to our attention, Lopresti.

 

We have an ongoing issue where customers are unable to record BAS/IAS payments due to an error message " Invalid format: Invalid date". Rest assured, our dedicated team is working on the permanent fix. In the meantime, we suggest contacting our Customer Support Team. This way, they can add you to our list of affected users and they'll send an email notification once there's an update on this issue. Here's how:

 

  1. Click the Help option in the upper-right corner.
  2. Go to the Search tab.
  3. Press Contact Us.
  4. Enter your concern and hit Continue.
  5. Choose Chat with us.

 

To learn more about recording GST payments, you can check out this article: Recording a GST payment (BAS Payment) in QuickBooks Online.

 

If you have any other questions about recording payments or any QuickBooks-related concerns, please get back to us again. I'm always ready to help you. Have a good one. 

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