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simone-tierney
Level 1
posted
‎December 22, 2019 10:58 PM
last updated ‎December 22, 2019 3:58 AM

An IAS marked as lodged in QB but ATO hasn't received for some reason. Is there a way I can try to re-lodge via QB or any known reason why this would stop working?

 
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1 Comment 1
MJoy_D
Moderator
Moderator
‎December 23, 2019 02:49 AM

An IAS marked as lodged in QB but ATO hasn't received for some reason. Is there a way I can try to re-lodge via QB or any known reason why this would stop working?

There’s an error in setting up E-lodgement, @simone-tierney.

 

Our customers are unable to connect the QBO account to ATO for BAS lodgement and get an error: QuickBooks is not connected yet an application error has occurred while processing your request.

 

To constantly receive an update about this, you can be added to the email list by reaching out to our Customer Support team. Here’s how to contact the QuickBooks Online Customer Support team: 

  1. Go to the Help icon to connect to a live support agent. 
  2. Click on the Contact Us button and provide some details about this concern.

As a workaround, you may consider lodging the BAS or IAS through the ATO Business Portal. 

 

Keep in touch if you still need help with your account. I'm always here to assist. 

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