Hi samantha12-
If you're able, try the steps listed below and if you're still not seeing the option to find/match/add I would recommend giving us a call for further troubleshooting and so that our agents will be able to screen share with you to determine the root cause.
- Clear your cookies and cache
- The process can vary, but you can refer to instructions found here broken down by browser.
- Log Out/Log In > Attempt to find/match/add
- Try updating your bank feeds by selecting Update button on the Banking tab
If after these steps you are finding that the find/match/add is still not appearing, reach out to our support team to take a deeper look at your account to provide a solution.
Here's how to reach them:
- Sign in to your QuickBooks Online company.
- Select Help (?) at the top right.
- Select Contact Us to connect with a live support agent.
Alternatively you can call our team directly at 1 800 046 038.
Let me know if any of the provided options refreshes your banking tab to include find/match/add.
-Christine
