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userearthcorelandsca
Level 1

What do I do next if I have reconciled and my accounts still don't balance even though all transactions match my bank statements? I have run a discrepancy report

 
1 Comment 1
GlinetteC
Moderator

What do I do next if I have reconciled and my accounts still don't balance even though all transactions match my bank statements? I have run a discrepancy report

I can help you with the reconciliation issue, userearthcorelandsca.

 

After running the discrepancy report, have you seen a message saying to correct a transaction? Or you can eliminate transactions you know are correct so that you can narrow down the list of transactions to locate the ones causing the issue.

 

You can check the detailed step-by-step procedure on how to fix issues at the end of a reconciliation in QuickBooks Online.

 

If the issue persists, I would suggest reaching out to our Customer Care Support Team to further check on this. One of our specialists can take a look into your account and resolve this for you.

 

Please get back to me if you have any additional questions regarding reconciliation. I'll be sure to help.