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alimartinez
Level 1
posted
‎April 26, 2023 12:48 AM
last updated ‎April 25, 2023 7:49 AM

New Expense Showing Already Reconciled

All of a sudden in the last few weeks, each time I enter a new expense, QB is automatically showing that it has been reconciled, even though it has not. So, when I go into Reconcile, it is showing that I am out of balance and throwing a discrepancy error. I then need to click on the fix the issue link to manually click into each expense and remove the R for "reconciled" to go back to a $0 difference. How can I stop it from automatically doing that? It never happened in the past.

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1 Comment 1
Angelyn_T
Moderator
Moderator
‎April 26, 2023 02:17 AM

New Expense Showing Already Reconciled

It shouldn't be happening with your expenses, Ali. Let's run through some troubleshooting steps to narrow down the root cause of this behavior.

 

Once you track your expenses in QuickBooks Online (QBO), the system won't reconcile them immediately unless you've done so through the Reconcile window. In your case, let's try checking your Audit log report to review the activities in your account and see possible reconciliations made on your expenses.

 

Here's how:

 

  1. Go to the Gear icon, then click on Audit Log under Tools.
  2. Filter the following:
    • User
    • Date Changed
    • Events
  3. Select View in the History column to open the audit history.
  4. From there, you can determine who and what changes are made to your expense.

 

If you see reconciliation activity on your expenses made by other users, then that's the reason why the system gives you a reconciled status for your transaction. You may notify the user to stop this from happening.

 

However, if you don't see any evidence, you can record your expenses through a private window to isolate the issue. It's the best place to check browser-related concerns while working with QBO.

 

Here are the keyboard shortcuts to save you time:

 

  • Mozilla Firefox: Ctrl + Shift + P
  • Google Chrome and Microsoft Edge: Ctrl + Shift + N
  • Safari: Command + Option + P

 

If that works, go back to your main browser, then clear its cache to start fresh.

 

For more hints, while tracking your expenses in our system, you can open these articles:

 

 

On the other hand, may run through the resources from this link for more tips about reconciling your accounts to match your bank and credit statements: Reconcile an account in QuickBooks Online.

 

If you have follow-up questions in mind while working with your QBO data, let me know by leaving a comment below. I'm more than to help you again. Have a good one!

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