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shahjainik565-gm
Level 1

I work on reconciliation of bank yesterday but I started work today that Reconciled amount was not found . Can you solved my problem?

 
1 Comment 1
Jen_D
Moderator

I work on reconciliation of bank yesterday but I started work today that Reconciled amount was not found . Can you solved my problem?

I'll be glad to help you resolve this reconciliation concern, @shahjainik565-gm.

 

Before anything else, can you please confirm if you're looking for a certain reconciled amount, or are you referring to the entire reconciliation that's gone missing? Any information will help me provide the accurate resolution you need.
 

In the meantime, we can check if this is caused by a browser problem. You'll need to open your account in a private web browser and check if the reconciled amount is there. Unexpected issues with the features in QuickBooks, like banking and reconciliations, are sometimes associated with the large amount of data stored in the cache. A regular browser will constantly overwrite itself and will not remove history unless done manually.

 

Private browsing will not save any history, so it's a great place to identify issues in the browser. Use these keyboard shortcuts to launch a new private window:

 

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

 

Once you're in the private browser, you can check the Audit Log report to see if it recorded the reconciliation. This report shows the history of events that users did within the company file. It will also tell you if the reconciliation was processed successfully or not. Here are the steps to check the Audit Log report:

 

  1. Click the Gear icon, then choose Audit Log.
  2. Update the Filter drop-down if needed.
  3. Look for the line that shows your name and the event called Reconciled Account.

 

If you can see the reconciliation in the private browser, clear the cache to refresh the regular browser. You can also use a different browser and see if the issue persists there.

 

Kindly update this thread with the additional details and updates of the issue. I'll be more than happy to help you with your reconciliation or other business processes. Have a wonderful day.